Last updated: May 2026
1. Scope
These terms apply to all enquiries, bookings, vouchers and passenger transport services provided by Bezirkstaxi Donaustadt or Schreier Michael - Taxiunternehmen, unless otherwise agreed in writing in an individual case.
2. Services
Services include taxi rides, pre-booked transfers, airport transfers, health and therapy rides, excursion rides, event rides and chauffeur services, depending on the agreed service, availability and applicable legal rules.
3. Booking and contract
Booking enquiries can be made by phone, email, WhatsApp or online form. A binding transport contract is concluded only when the ride has been expressly confirmed, for example by email, phone or WhatsApp. Automatic confirmations of receipt are not a binding acceptance of a booking.
Bookings may only be made through the official contact and booking channels of Bezirkstaxi Donaustadt or Schreier Michael. Direct bookings or arrangements with a driver are not permitted and cannot be confirmed or guaranteed by us. If a ride is nevertheless arranged directly with a driver outside our official booking channels, no contract is concluded with Bezirkstaxi Donaustadt or Schreier Michael; we assume no responsibility, no guarantee of performance and no liability for such rides, to the extent permitted by law.
4. Prices and payment
The prices agreed at the time of booking apply. If no fixed price has been agreed, the applicable official or statutory taxi rules apply. Additional services or extra effort not included in the original scope may be charged separately where legally permitted and objectively justified. Unless agreed otherwise, payment is due after completion of the ride.
5. Vouchers
Value vouchers and service-related vouchers may be requested via www.bezirkstaxi-donaustadt.at and the partner site www.taxi-wien-flughafentransfer.at. A voucher is issued or activated only after express confirmation and receipt of payment. Vouchers may be redeemed only for the services stated on the voucher or for the agreed voucher value. Unless agreed otherwise, value vouchers can be used flexibly for taxi, chauffeur, health and therapy rides as well as airport rides.
Cash payment of voucher credit is excluded unless mandatory law requires otherwise. Remaining credit may be used for later rides if the voucher type permits this and the voucher is still valid.
A voucher can only be redeemed with a valid, readable voucher code. The voucher code must be printed on the voucher or clearly stated on it.
6. Airport pickups, waiting time and delays
For airport pickups, the passenger must provide correct flight number, planned arrival time and destination address. The agreed price includes 30 minutes waiting time from actual landing unless otherwise agreed. Additional waiting time may be charged. In case of long flight delays, pickup cannot always be guaranteed because confirmed subsequent rides must also be carried out on time.
7. Cancellations and changes
Changes or cancellations must be communicated as early as possible. If a ride cannot be carried out due to late cancellation, incorrect data, missing contactability or no-show, reasonable costs may be charged where legally permitted.
8. Passenger obligations
Passengers must provide complete and correct booking information and be reachable at the agreed pickup time. Instructions relevant to safety and lawful transport must be followed.
9. Liability
Liability exists only according to the applicable statutory provisions. No liability is accepted for delays or disruptions caused by traffic, weather, road closures, flight delays, incorrect customer information or other circumstances outside our reasonable control, unless mandatory law provides otherwise.
10. Data protection and final provisions
Information on personal data processing is available in the privacy policy. Austrian law applies, unless mandatory consumer protection rules provide otherwise. If any provision of these terms is invalid, the remaining provisions remain effective.